Passenger Facilities

Baggage Hall

Baggage Hall

Returning passengers' luggage is unloaded from the ship, ready for collection in the Baggage Hall. Once you have identified your luggage, you will be directed to the exit via the Customs Hall to join your coach, taxi or private car.

Accommodation

For nearby hotels and overnight accommodation, please see Thurrock Tourist Board for further details: www.visitessex.com

Kiosk

The refreshment kiosk in the lounge sells hot and cold drinks and snacks.

Disabled Facilities

The London Cruise Terminal is a single storey building occupying a level site and is suitable for disabled passengers, including wheelchair users.

Passenger Lounge



Passengers wait to board in the passenger lounge.

No Smoking Policy

In accordance with the Health Act 2006, London Cruise Terminal is a non-smoking environment. Smoking is not permitted in the building and, for security reasons, passengers are unable to leave the Lounge once they have checked in.

Customer Complaint Policy

The customer complaint policy and form are attached below. If you have a complaint, please print and send the form to:
Lynda Viccars
Cruise Terminal and Community Liaison Manager
London Cruise Terminal
Leslie Ford House
Tilbury Freeport
Essex RM18 7EH

Customer Complaint Policy               Customer Complaint Form

Postal Address

London Cruise Terminal
Leslie Ford House
Tilbury Freeport
Essex RM18 7EH

Contact Details